Hours during the regular fall and spring semester
Covered hours: Monday – Friday, 7:00 a.m. – 8:00 p.m.
On-Call Hours: Saturday 8 – 5, Sunday 1 – 5
After Hours: Times that are not represented by Covered or On-call Hours.
Hours during summer semesters (during 4 day work week)
Covered Hours: Monday – Thursday, 7:00 am – 8:00 pm
Friday, 7:00am - 3:00pm
On-Call Hours: Friday, 3:00pm- 8:00pm Saturday 8:00am – 5:00pm, Sunday 1:00 – 5:00 pm
After Hours: Times that are not represented by Covered or On-call Hours.
Hours during the Winter Holiday
System Office Service Desk
Covered Hours: 9:00am - 5:00 pm December 26 - 28
9:00am - 1:00pm December 31
8:00am - 5:00pm January 2
On-Call Hours: 8:00am – 9:00 am, 3:00pm - 8:00pm
Closed Days: December 20 - 25; January 1
After Hours: Times that are not represented by Covered or On-call Hours.
Note: Users may reach voicemail during "covered" hours if Servicedesk agents are handling other calls.